FAQs (Our Customers' Concern)
The following are our customers' frequently asked questions. We have given answer to each concern.
Concern # 1: Are they dependable and reliable?
YES. We have built our company based on personal attention to our clients, service and quality. Handy Stewards employees are part of an ongoing, extensive personnel training program that we have taken pride in developing, which includes rapid response time. There are four levels of Supervision. They include Area Supervisors, Customer service representatives, Sales Persons and Handy Stewards Executives. Along with the actual staff on duty. We all work together to ensure the best quality of service.
Concern # 2: Do they pay attention to details?
YES. A detailed checklist is completed on every visit with follow-up inspections during weekly management visits. Our employees receive an going training with emphasis on paying attention to details.
Concern # 3: Will I ever see or hear from the company?
YES. Weekly visits by Handy Stewards management are scheduled with designated Customer contact personnel to ensure total customer satisfaction. We will provide you with a log book in which you can leave a note to the member of staff on duty if you have a concern or special request. It will be addressed on the next scheduled maintenance of your facility.
Concern # 4: When I call Handy Stewards, will some one answer the phone? Or will I get an answering machine?
YES. Handy Stewards is opened from 8AM to 6PM, Monday through Saturday. Our management personnel can be reached throughout our service hours
Concern # 5: Will I know who has access to my facility?
YES. Our facility managers are introduced to clients for necessary evaluation. We are all dedicated to providing the best possible service.
Concern # 6: Can Handy Stewards provide all of my maintenance needs?
YES. Handy Stewards provides all maintenance services within our scope of operations.